top of page

Shipping Policy

Last updated: 04/01/2026

Thank you for shopping with 9099.
This Shipping Policy explains how and when your order will be shipped.

​​

Processing Time

All orders are processed within up to 3 business days from the time the order is placed.

Processing time includes order review, preparation, and packaging, and does not include shipping transit time.
Weekends and holidays are not considered business days.

Because our pieces are handmade and handled individually, processing times may vary slightly during busy periods.

You will receive a shipping confirmation email once your order has been shipped.

​

Please note:
Items that require custom adjustments, alterations, or special modifications are not included in the standard 3 business day processing timeframe.
Processing time for such items will be communicated individually.

You will receive a shipping confirmation email once your order has been shipped.

Shipping Costs & Delivery Time

Shipping costs are calculated at checkout based on your location and package size.

Orders are shipped via Israel Post (Registered Mail).

​

Domestic Shipping (Israel)

​

Estimated delivery time is up to 14 business days from the shipping date.

In most cases, domestic orders arrive earlier.
Delivery times are estimates only and are not guaranteed.

​

International Shipping

​

Estimated delivery time for international orders is up to 14 business days from the shipping date, depending on the destination.

International delivery times may vary due to customs processing, local postal services, and destination-specific regulations.

​

Please Note

​

Delivery delays may occur due to:

  • Holidays

  • Weather conditions

  • Security checks

  • Customs processing (for international shipments)

  • High shipping volumes or carrier-related issues

​

Once an order has been handed over to Israel Post, delivery times and delays are outside of our control, and exact delivery dates cannot be guaranteed.

Shipping Carriers

We currently ship using Israel Post.

Additional shipping carriers may be added in the future.

 

Depending on the selected shipping service, you may receive a tracking number once your order has been shipped.

Customs & Import Fees (International Shipping)

We ship worldwide to most countries via Israel Post.

International customers are responsible for any additional charges that may apply, including:

  • Customs duties

  • Import taxes

  • VAT

  • Clearance or handling fees

These charges are not included in the product price or shipping cost.

If a shipment is refused due to unpaid customs fees and returned to us, shipping costs are non-refundable.

Tracking Information

Once your order ships, you will receive:

  • A shipping confirmation message

  • A tracking number, after the parcel has been accepted and scanned by Israel Post

Please allow up to 48 hours for tracking information to appear in the carrier’s system.

Incorrect Address / Delivery Issues

It is the customer’s responsibility to provide an accurate and complete shipping address at checkout.

We are not responsible for:

  • Packages delivered to an incorrect address provided by the customer

  • Lost shipments due to incorrect or incomplete information

  • Failed delivery attempts by the carrier

If a package is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Please contact Israel Post to open a claim

  2. Then email us at official.9099@outlook.com with your order number

We will assist where possible, but we are not responsible for delays, loss, or damage caused by the shipping carrier.

Contact Us

If you have questions about your shipment, email us at:

Email: official.9099@outlook.com
Brand: 9099
Website: www.9099official.com

bottom of page