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Return Policy

Last updated: 17/11/2025

Thank you for shopping with 9099.
Because our pieces are handmade, upcycled, and often one-of-a-kind, we aim to be as clear and fair as possible regarding returns and exchanges.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition

  • Include all original packaging, labels, and accessories

  • Be returned within 14 days of receiving your order (or your local legal requirement)

Items that do not meet these conditions will not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • One-of-a-kind pieces

  • Customized or altered items

  • Items marked as Final Sale

  • Gift cards

  • Items damaged after delivery

Upcycled pieces may contain intentional variations in texture, tone, and finish.
These are features of the design and not considered defects.

Exchanges

We currently do not offer direct exchanges, due to the unique nature of our items.

If you need a different size or item:

  1. Return the original item following our return guidelines

  2. Place a new order on the website

Returns Process

  1. Email us at: official.9099@outlook.com with your order number

  2. Wait for approval and return instructions

  3. Ship the item back to the address provided

Items returned without approval will not be processed.

Return Shipping Costs

Unless the item arrived damaged or defective:

  • Customers are responsible for all return shipping costs

  • Shipping fees paid at checkout are non-refundable

If the package was returned due to refusal to pay customs, shipping charges will also be deducted from the refund.

Damaged or Defective Items

If your item arrives damaged:

  1. Contact us within 48 hours

  2. Include photos of the item and packaging

  3. We will review the issue and offer a replacement or refund where possible

Please note:
Variations in denim shade, texture, fading, or stitching due to the upcycling process are intentional and not considered defects.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Refunds, if approved, will be issued to the original payment method within 5–14 business days, depending on your bank or card issuer.
Shipping costs are not refundable.

Lost Return Packages

We are not responsible for return shipments lost in transit.
We recommend using a trackable shipping service.

Late or Missing Refunds

If you haven’t received a refund after 14 business days:

Contact Us

For any questions regarding returns or refunds, please reach out to:

Email: official.9099@outlook.com

Brand: 9099

Website: www.9099official.com

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